Thank you for contacting us and I'm sorry about the issue you're experiencing. A record's type cannot be changed in mSecure 5. In the previous version, we started out with an unassigned type record whenever you created a new record. You can then change the record type to something else. With mSecure 5, you start off by selecting the kind or record time you'd like to create to begin with. You'll need to recreate the record in mSecure 5.
Alternatively, you can export the record(s) in question to a CSV file, format the CSV file properly by changing the type in the CSV file, make any edits in mSecure 5 that you need (any additional fields in that record type must already be set in mSecure 5 when importing), and import the CSV file in mSecure 5. This is a more advanced option and I would highly suggest creating an mSecure backup file before trying it.
Please let me know you have any more questions here.
Thank you for your feedback here.
I'm in agreement with John Morse. When upgrading to v5 I wasn't aware that a simple feature such as changing an unassigned record to an assigned record would be removed. This is very inconvenient.