Thank you for contacting us. I'm not sure I understand your situation here. However, we should be able to help you out either way. If you'd like to change your mSecure account email address, please create a new ticket here on the website or email us at firstname.lastname@example.org from the email address in question and let us know what email address you'd like to change your account to.
Note: we cannot change the email address to an email account already in our mSecure account system.
As I said, please create a ticket or email us at email@example.com from the email address in question to get this started. You have to contact us from the email account in question so email us from firstname.lastname@example.org if that is the account you need to edit/change.
We don't work on the weekends. I respond on our forum throughout the whole week though. We'll get to your ticket/issue in the order it was received as soon as we get back on later today.
Emails are generally answered within one business day. However, emails received on Mondays and Tuesdays can take longer to be answered because we have to work through all the emails received during the weekend. We will reply to your email letting you know the changes were done or asking for more information if needed.
I have bought a Pro License but didnt use the email account that I started with and need to change the email account that I purchased the Pro License with to the one I am using.
How can I do That.
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