Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket
Discussions > Have a question? > General Question
Start a new topic

Security breach email from you

Hi I use your app and have received your email regarding a security breach . Are you seriously suggesting we should change all our passwords ?! That’s a huge piece of work if you are … as nearly everything we do now requires a blooming passsword. Is there a way to print out all the stored info and delete the app for a period and then start again ? Or do you have a better recommendation ? I would really appreciate any advice or suggestions to make what seems like an impossible task more manageable
6 people have this question

Users need more information regarding the extent and kind of security breach.

I've no doubt you guys  are running around like crazy chickens right now, but we need more information, and quickly!

I echo Kate and Steven's questions precisely.  What do you suggest we do?  Can we print up the current information from our account to efficiently change them all or is this over reaction? 

Hi Everyone,


Due to the mSecure Cloud breach email that was previously sent out this week, we are dealing with a high volume of tickets which makes it difficult for our team to answer all of the questions that have come in our forum. I want to acknowledge that we are seeing all of these responses, but our first priority is to answer all of the emails that have been flooding into our ticket system. Since we are focusing our manpower on our ticket system to answer questions about this breach, If you have any questions about this issue, please send all of your questions to "support@msevensoftware.com". I will tell you right now that the response to your email will be delayed due to the high volume, but at least this way we will eventually get to your ticket and will try our best to answer your questions rather than sitting in our forum.


Thank you everyone for your patience and please know we are trying our absolute best to answer your questions as fast as we can.

Hi,

I currently sync mSecure exclusively through Apple iCloud. Could you please confirm whether my vault has ever been stored in mSecure Cloud and whether any copy of my vault or associated encryption keys was affected by the November 3, 2026 security incident?

Jacques

I currently sync mSecure exclusively through Apple iCloud. Could you please confirm whether my vault has ever been stored in mSecure Cloud and whether any copy of my vault or associated encryption keys was affected by the November 3, 2026 security incident?


Login or Signup to post a comment