mSecure Support
authentication problem
Thank you for contacting us. You having access to your information is of the utmost importance. Do you have access to your data in any version of mSecure on at least one device? All that matters is that you can access your information. Even if you don't know the password to unlock mSecure but you're able to unlock it using some type of biometric authentication like Face or Touch ID, everything should be good moving forward.
Jay
I am setting up mSecure on a new computer. I can't find a way to authenticate. I don't have a QR code. I don't know how to find my "key," whatever that is. When I click "authentication help" the link does not work, as seen in the attached screen shot. Very frustrating for a long-time user.