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mSecure Support

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Locked out

I've got my login in and master password but when I changed phone for some reason it has locked me out of thr app and I don't have the QR or first email send at the start due to using the app for years can some help me out?
1 person has this problem

Hi,

I have responded to your ticket. We will continue this conversation through the ticket system.

I dropped my phone and the screen cracked so I could not unlock my phone to transfer the data to my new phone.  I have the original QR code from when I signed up, but when I try to use it, I get the following message: The QR code that was scanned failed to authenticate you as the owner of the (email address) mSecure account.

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