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Expired Subscription Notice Even After Renewing

I renewed my subscription on December 16, and the app is still saying "Your subscription has expired."

3 people have this question

Hi James,

I have responded to your ticket. We will continue our conversation through the ticket system.

Renewed yearly subsription Jan 28, received receipt, now showing expired. What can be done to correct this?

I am having the same issue
I was contacted by email by Mark after sending a request. My account was corrected. They are moving servers and a few were affected.

Have received an expired subscription even though I made a full payment on 12 – 2–25 with my credit card.

Hi Mark,

If you could please send me an email to "support@msevensoftware.com" including your mSecure account email, I will be able to assist you further.

I am in the same situation my CC was charged automatically and renewed on time, I

 submitted a ticket 2 days ago and no response - terrible service. makes me question the security of this data?

I am having the same issue.  Paid automatic payment of $29.99 on 1/24/26  via PayPal to Paddle.  However, my account says it is expired or that I need to pay for Premium when I try to sync.  It has been 3 years since I first started using mSecure.  This is the first time this has happened. 


Hi Juan,

I have responded to your ticket. We will continue this conversation through the ticket system. 

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