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Unable to open app

When I go to open msecure5 it opens for a second and it shows the world or something looking colomn on the left I did all the restart of the phone deleting the app and reading it but it does the same thing. The rest is empty. I can hold my finger on the app to sort by name but still blank. Not sure what’s happened. I’ve had the app forever. Can you help me sort. It has bee saved several times to my email but unsure how to save or what to next once I save it to email.

Hi Jennifer,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I'm not sure what's happening because there aren't any known issues that match the behavior you're describing here. Let me get some more information from you and I'll do my best to troubleshoot the problem.


You having access to your information is of the utmost importance. Do you have access to your data in any version of mSecure on at least one device? All that matters is that you can access your information. Even if you don't know the password to unlock mSecure but you're able to unlock it using some type of biometric authentication like Face or Touch ID, everything should be good moving forward.

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