phone broken and replacement does not log in : mSecure Support

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phone broken and replacement does not log in

Paul

ha iniziato un argomento circa 2 anni fa

My phone has failed and I had to replace but when the app came over it wont allow me to login

Mike - mSecure

ha detto circa 2 anni fa

Hi Paul,

Thank you for contacting us. I tried to find an mSecure account with the email you're using here in the forum, but I wasn't able to find one. This typically indicates you were using the older version of mSecure on your old phone, and the new mSecure 6 app was downloaded to your new phone. Do you know which version of mSecure you were using on your old phone?

Paul

ha detto circa 2 anni fa

Hi Mike yes it would have been an older version. Can I ask you to check another email. As I have just left my work on January after 31 years. Please check "[email protected]

Paul

ha detto circa 2 anni fa

Old email was [email protected]

Mike - mSecure

ha detto circa 2 anni fa

Hi Paul,

I checked that email address as well, but there is no account in our system. Do you know for sure that you were using mSecure 6 on the phone that was broken? Regardless of which version you were using, do you have a backup of your data that would have been made in mSecure on your old phone?

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