"I used to sign in with finger print and have long forgotten my password. Now I have a new phone, all apps moved from old phone but when I access msecure the finger print option is not available, so I'm stuck.""
This is the problem with relying entirely on finger print or eye access to a secure application when you only have a single device.
Thank you for contacting us. Does your Android device have support for fingerprint authentication? Can you let me know what type of device it is along with the version of Android OS it is running?