Devi effettuare l’accesso per visualizzare questa pagina

Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

base di conoscenza Invia un biglietto

Restore a backup file

I just installed mSecure 5 in my new Vivo 9 and while trying to retrieve the backup file it asks for a password of the file which I don't have it and I don't know how to get it.

Hi Rolando,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  Each mSecure backup file is encrypted/locked with the login password (mSecure 4 or below) or account password (mSecure 5) that was in use when the backup file was created. In order to restore from a backup file, you will need to know it's password. 


Note: mSecure 4 or below Dropbox backup files are encrypted with the cloud sync password you used to set up Dropbox syncing in the app.


Accedi o Iscrivitiper pubblicare un commento