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cant login...entering password and it just times out....

I've tried reinstalling....but still the same.Seems to be happening on both my iphone X's and ipad ...but not my mac

Hi James,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  I'm going to guess this is with mSecure 5? Is this happening when trying to unlock (only use your account password) the app after already having signed in or this happening when you try to sign to mSecure 5 after installing or reinstalling the app?

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