Upgrade from 3.5.7 to 5.5.3 : mSecure Support

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Paul

ha iniziato un argomento oltre 6 anni fa

Dear Team,

I am an existing user of mSecure currently running 3.5.7 on iOS (Mac). I would like to upgrade to the latest version 5.5.3. Couple of questions.

Can i import everything I have in the old version 3.5.7 into the new app 5.5.3?

Do I need to purchase a new licence with 5.5.3?

Kind Regards

Paul

Mike - mSecure

ha detto oltre 6 anni fa

Hi Paul,

Thank you for contacting us. Yes, mSecure 5 will try to migrate your information with a migration wizard: https://m7software.freshdesk.com/support/solutions/articles/36000022244-migrating-importing-to-msecure-5 and mSecure 5 can restore from .msim backup files of mSecure 3 or 4: https://m7software.freshdesk.com/support/solutions/folders/36000102609

mSecure 5 is a paid upgrade. Feel free to email us or create a new support ticket here to ask about discount offers.

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Alexander

ha detto oltre 6 anni fa

Hello! These links do not work

Mike - mSecure

ha detto oltre 6 anni fa

Please just use the search or go to the knowledge base to find all our articles. Here are the newer links Migrate: https://m7software.freshdesk.com/support/solutions/articles/36000064322-migrate-to-msecure-5 Transfer from mSecure 3 or 4 to mSecure 5: https://m7software.freshdesk.com/support/solutions/folders/36000176650

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Byron

ha detto oltre 4 anni fa

Please explain why I have to re-purchase the app mSecure 5 if I already owned mSecure 3. By default every account should be Grand fathered to the new versions. Please get back to me and clarify this.

Thank you,

Mike - mSecure

ha detto oltre 4 anni fa

Hi Byron,

Thank you for contacting us. mSecure 5 is a paid upgrade from the older version of the app, which is something many software developers do in order to continue generating revenue for a business. It is the first time in our history as a company that there was a charge for an upgrade. If you would like, I can offer you a loyalty discount on the license purchase.