I forgot my password because I have been using : mSecure Support

I forgot my password because I have been using

Diana

a créé un sujet sur un an il y a

I forgot my password because I have been using Touch sign on. I have my old phone with the older mSecure on it, but the newer mSecure has more updated saved passwords. Help!!! I don’t want to lose all my passwords.

Mike - mSecure

a dit sur un an il y a

Hi Diana,

Thank you for contacting us. Do you still have access to the newer mSecure app? Even if you forgot your password, you should still be able to open the app using Face ID. Are you saying that you're locked out of the newer app now?

Stephen

a dit sur un an il y a

I have put in the new password, but when logged in all my saved passwords are gone

Mike - mSecure

a dit sur un an il y a

@Stephen I'm not sure what you mean here when you say you put in the new password. I'm seeing that you reset your mSecure account yesterday, which means the data stored in mSecure was also destroyed. Since the data stored in the app is secured with your account password, if it's forgotten, there is no way to decrypt that data.

Are you saying you reset your account in order to set a new password?

Anick

a dit 2 jours il y a

A few weeks ago, I changed my msecure password . I didn’t write it down ( stupid of me). I use touch ID to open msecure.
Yesterday, I added a new fingerprint in touch ID because I cut the skin of the finger I usually use for touch ID. I didn’t know that I would need to enter my password in msecure because a new fingerprint was added.
I still have the QR code.
What can I do to save the content of msecure?

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