Upgraded iPhone but can’t remember password : mSecure Support

Upgraded iPhone but can’t remember password

Michael

a créé un sujet 9 mois il y a

Upgraded iPhone but can’t remember password So I can’t open mSecure on my new phone. I can still open it on my old phone with facial recognition. It won’t allow me to change to a new password without the old password. Do I have any options?

Mike - mSecure

a dit 9 mois il y a

Hi Michael,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. Depending on which version of mSecure you are running on your old iPhone, we have a couple of options here. When you look at the app icon on your old phone, is it a dark blue color, or is it more of a medium, brighter blue color? When you open it, do you see a toolbar at the bottom of the app with a gear icon?

And the same on your new iPhone. Is the app icon dark blue or a brighter blue in color?

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