Paul,

What are you talking about? mSecure 6 is an update to mSecure 5. Since you have automatic updates turned on on your PC, the update was downloaded automatically. 3rd party developers cannot cause apps or updates to be downloaded to your device. That is all handled by the apps stores on each platform.

Also, mSecure 6 is not ransomware. You don't have to sign up for a subscription, and you haven't lost any features that you had in mSecure 5. If you are unhappy with the new app and don't want to use it, even though you still have access to all of the features you had before at no cost, please delete it from your PC.

Paul, please do contact everyone you're talking about here. As mentioned before, you control the method of updating on your computer. You can either have it set to download updates automatically or set it to download them manually. You can ask the UK Trading Standards if this is true or not. You can also ask them if it's possible for a 3rd party developer to cause app's or app updates to be downloaded to your device when they are only available in the Microsoft Store, or you can contact Microsoft to ask them, which is most likely what the Trading Standards office will tell you to do. Either they or Microsoft will tell you what I have told you. Again, please contact them.

All 3rd party developers have control of is when a new update is submitted to the app stores. We have decided that mSecure 6 was ready for release, and so we submitted it to the Store. Once submitted, Microsoft reviews the release, approves it and makes it available to everyone who has downloaded previous versions of the app (mSecure 5 in your case). mSecure 6 was approved by Microsoft last Monday or Tuesday, and then we published it on Wednesday.

For future reference, if you do not want app updates downloaded to your computer automatically, simply turn off automatic updates in the Microsoft Store app. When you talk to Microsoft about what's happening here, they will tell you how to do that.

In the meantime, as I said earlier, you don't have to sign up for a subscription in mSecure 6. You have an mSecure 5 license, so you have an Essentials account in V6 at no cost to you. You have not lost any features, you have only gained new features that come for free to you in the new version of the app. If you are not happy with that, I can only suggest you delete the app from your PC.

@Mike You are welcome, and thank you for posting!

@Graham You are correct, many customers have been confused by that message, and it's in the process of being corrected. New releases will have different wording. However, nothing has changed from the emails we have sent, and the message all over our forum and our website telling our v5 paid users that they have an Essentials account at no cost. No one with a v5 license has to sign up for a subscription. They will not lose any functionality, and they do not have to pay for anything if they don't want feature that are only available in the Premium subscription tier.

The terms are described here on our Plans page: https://www.msecure.com/plans

The terms for a V5 user are here on our Plans Breakdown page: https://www.msecure.com/pricing-breakdown

Nothing is written out in legal terminology if that's what you're looking for. It's a very simple system. The Essentials plan has certain features listed out in both of the page links above, and if you don't have a V5 license, you can subscribe to it with a monthly or yearly recurring subscription. The Premium plan also has certain features, and whether you have a V5 license or not, you can subscribe to it. If you have a V5 license, you will get a 50% discount on the yearly recurring price for at least 1 year. You can cancel at any time.