I want to create a new entry using the Mac desktop app, but clicking on the + in the password list is not doing anything. Any other clicks seem ok.
Adding Info to last reply: I went ahead and turned on Syncing again - once my the desktop app populated with my data, I tried to add a new record but once again, cannot. Same as original report.
This is a very strange issue, as I would expect whatever is causing the problem on your Mac to also cause issues on your other devices. There are a couple of things to do to try to fix the problem.
The first thing I'm going to have you do is create a new backup in mSecure on your phone. I'm not sure what type of phone it is, but if it's an iPhone, you'll be able to do this all via email. If it's an Android device, we'll have to go about it another way.
If you have an iPhone:
Next, I'm going to have you turn off syncing again, and then reset the database file I hope just one last time:
After restoring from the backup, are you able to add a new record to mSecure on your Mac?
I have an iPhone.
From above instructions:
Step 1: OK
Step 2: OK
Step 3: OK. When done, The pop-up message appears indicsating that the mail app will be launched . . . After tapping CONTINUE, mSecure crashes.
Well, that's not what I expected would happen. I'm going to need to get your email address for your mSecure account, because I need to check to see if there's something obvious going wrong here. There's nothing insecure about writing out the email address for the account here in the forum, but if you would rather move over to email support I understand.
If you want to provide your account email here, go ahead and do that. If you would rather move over to email support, please send an email that includes your mSecure account username/email in it, and send it to "firstname.lastname@example.org." After you send it, come back here and post that you sent the email. I'll find it in our system and respond as soon as I see it.
Sent email to email@example.com
Sent the email.
Thank you Bill. I just responded to your email, so we'll keep our correspondence in that email thread from here on out.