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Support mSecure

Old and new

I have both an old mSecure and the new one.  Both had different sets of data.  The old one is no longer operable with the new iOS. How can retrieve the old data to merge them. Help! As with many people, I have become very dependent on this app. Now it is unusable.

In order to migrate your data from mSecure 4 to mSecure 5, that shouldn't be a problem. However, there is no way to merge data between the two apps. If you were to choose to migrate from the old app, your mSecure 5 account would have to be reset, and that would destroy the data currently stored in it. Are you ok with resetting your mSecure 5 account and migrating data in from mSecure 4?

Yes yes!

In order to migrate your information into mSecure 5, your account has to be in a fresh state. This means you will need to reset your account before you try to sign in to mSecure 5 on the same device mSecure 4 is installed. After the account is reset, the migration will be triggered as you go through the sign in process in mSecure 5.

The first step is to simply delete mSecure 5 from all your devices, and if you have a Mac computer signed in to this account, stop here and let me know before proceeding. IMPORTANT: mSecure 5 has to be completely reset on ALL your devices. If this is not done, it can lead to very bad consequences.

After you have deleted the app from all your devices, follow the steps in this support article to reset your account:

Next, reinstall mSecure 5 from the App Store app, then sign in to your account using your account's Username (email address) and the new password you just set. After you choose which sync feature you would like to use, you should see the screen asking if you would like to import your data in from mSecure 4.

IMPORTANT: Do not delete the old mSecure 4 app from your device. If that is done, the data stored in the app will be lost. Also, your mSecure 4 data is not connected to your mSecure 5 account in any way, so performing the account reset will have no effect on the data stored in the old app.

It worked! Bless you. Bless you.

That's great news!! It's good to hear your data is now migrated, and please let us know if you need further assistance.

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