You should not be trying to open the mSecure 5 app right now...that's not what the instructions are telling you! You actually need to delete the mSecure app on the iOS device that is showing you the message. You can't go forward until you delete the app and reset the mSecure account. The instructions are NOT taking you in circles.
Here, this is what you need to do step by step:
I'm only going to have you go through those two steps, because if that is not done, you cannot move forward. After you do that, let me know, and I will need to check your account before we go any further.
@Jonesg0673 Were you able to migrate your information?
I am using msecure 5 on a macbook and iPhone. I want to use secure on a new iMac but cannot log into my account or get msecure to work on the new desktop. It will not accept my password which works on all my other devices.
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