Hi Jeff,

Thank you for contacting us and I'm sorry about the issue you are experiencing. Can you let me know what your issue is here? Are you unable to authenticate? Do you get an error message? Does the app crash? What exactly is happening and how are you trying to authenticate here exactly? Here's a guide that might help: https://support.msecure.com/en/support/solutions/articles/36000064260-set-up-msecure