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Soporte mSecure

Forgot password on MSecure 5

I have tried doing as instructions require but the Instructions are not progressing and im  am befuddled on what to do at this point

I just updated my iph IOS (15)n It wiped out many of my passwords … I have My QR Code but cant progress to where to you it

Hi Brenda,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I'm not sure I understand what's happening here, but the simplest solution involves having access to your data in mSecure on your old phone. Do you happen to have you old phone, and if so, are you able to open and unlock mSecure on that device to view your information?

I dont have a new ph just update on APPLE ios(15) that screwed up things… I CANNOT LOG IN  ,the update erased passwords!! 

The password I had in my saved passwords for the Msecure 5 is not allowing me access.. At all !!  How can I get into my acct I have my QR code but dont know what its for or how to use it to get into my acct???

I'm sorry I misunderstood you before Brenda, but now I see what's happening. I believe you were using iCloud Keychain for opening mSecure. Is that correct? Before the iOS update, did you used to tap the password field and then see information pop up below the field? If so, after you found the correct password for mSecure, did you tap that entry and then unlock the mSecure app?


Also, did you ever us Touch or Face ID to unlock mSecure in the past?


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