I believe I already paid for the new version 5 but I'm still using the 4.0.6.003 on my Android phone. I've registered that I paid $9.99 for new version. Could you please check it for me?
It can be on my personal email (firstname.lastname@example.org) or my professional (email@example.com).
Thank you for contacting us and I'm sorry about the issue you're experiencing.
You can download mSecure 5 here:
Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license(firstname.lastname@example.org). I would recommend starting with mSecure 5 on a device that has the previous versions installed so that mSecure 5 can walk you through the migration process: https://m7software.freshdesk.com/support/solutions/articles/36000064322
Otherwise, you can always restore from a .msim backup file created in the previous versions: https://support.msecure.com/knowledge-base/msecure-backups
If you have forgotten your mSecure account password, please go here if you experience account password issues: https://m7software.freshdesk.com/support/solutions/articles/36000064225