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Soporte mSecure

Sync doesnt work btw new version (version 5.5) and old versions (3.x)

Hi Team,

Recently, I purchased MSercure latest software (version 5.X); I have it on my windows laptop. I have MSecure older versions (3.X) running on my Macbook and on Andriod phone.  Macbook and Andriod ones are well Syncd (over cloud) ; It works flawless.

Now while setting up new software (5.X) on windows 10, I tried doing a cloud Sync (dropbox) however I wasnt getting any data. While my other two machines (running 3.x versions) could sync with dropbox. the problem here is, I dont see an option to enter cloud sync password. When i manually copied the file and imported onto 5.5 version software, it prompted me to enter the sync password. Otherwise, that option isnt there.

1 Persona tiene esta pregunta


Thank you for contacting us and I'm sorry about the issue you're experiencing. mSecure 5 will not sync with the previous versions of mSecure. However, it can restore from a .msim backup file created in the previous versions of mSecure. Please download mSecure 5 on all of your devices and sign in to the same mSecure account.


How to restore from backup in mSecure 5:

Having upgraded to msecure 5 on my ios device, I can no longer sync with my computer and I cannot upgrade the msecure on my computer as this is only possible on computers running windows 10, not the windows 7 my computer is running.  Since the auto wifi syncing was the main reason I purchased msecure I need either a way of downloading msecure 5 onto my windows 7 computer or I need to revert to the msecure version I has previously on my ios.  Please can you advise?

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