@Ahik The problem is what @Noella pointed out. You have two different accounts, which makes it impossible for mSecure in the one account to see your subscription and it makes it impossible for syncing to take place. By looking at your accounts on our server, it appears you purchased the subscription using your "ashikrahaman@gmail.com" email address (no period), so you'll need to get your Windows mSecure app signed in to that account. Do you have all your information up to date in mSecure on your iPhone? If so, you can simply reinstall mSecure on your PC and sign in to that account.