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Desktop password forgotten, biometrics on phone okay

I have forgotten my password for my desktop.  I know it's the same as my app on my Android phone.  However, I've been using biometrics and my fingerprint or face on the app.  Is there anyway to retrieve my pw for the desktop on my app, or have I lost the desktop app forever?


Hi Carolyn,

As long as you can unlock mSecure on any device, you should be in good shape. Before we do anything on your computer, I'm going to have you change the password in mSecure on your phone. Go ahead and open mSecure on your Android device, tap the menu button in the top left of the screen, then tap Settings. Tap the Change Password option, and you should be asked to touch your finger on the sensor to auto-fill your current password.


Were you able to set a new password Carolyn?

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