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Sync problem

When I enter my IP  address in the iPhone of my new iPad Pro and try try to link it through the internet it says there is a network error.  Connection not found:  Please check to make sure the IP Address is valid and that the computer software is running.  All those things are running and correct.   Talked to Apple and they said I had to contact you.

Hi Greg,

I just answered your post in a different thread, but it may be that you have a Mac computer. Are you running mSecure on your Mac and trying to sync your iPhone and iPad's mSecure app to that app?

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