We were sent a link to download app for android, but it will not accept my QR Code. And strangely, it is only accepting the password from Msecure 4, not from when I updated to 5.
The app available on our site works exactly like the app that was in the Play Store. There is something going wrong here, but it's not what you are describing. The likely cause of what's happening here is that you have multiple mSecure accounts, but I can't be sure of that. Do you have mSecure 5 running on any other devices?
@Tom The mSecure app is now back on the Play Store, so no need to side-load the APK from our site. Here's the link to the Play Store app in case it's needed: https://play.google.com/store/apps/details?id=com.mseven.barolo
@Dolf The APK on our site is the exact APK we will be uploading to the Play Store. It has all the same capabilities, so whatever is going wrong, it's shouldn't be because it wasn't downloaded from the Play Store. What happens when you try to restore from your backup file?
@Dolf I'm not sure what's happening here, but if you can send post the receipt here, I can make sure everything set up correctly on your account. Are you ok to post that here, or should we move that over to email instead?
@Dolf Go ahead and send us an email at firstname.lastname@example.org, and add "Attention Mike: Account Check" as the subject. After you have sent the email, let me know here, and I'll respond as soon as I see it.
@Dolf I just responded to you. We'll keep all correspondence via email from here on out.