Family Sharing on ios app store : mSecure Support

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gary

hat ein Thema begonnen etwa 1 Jahr her

I have a pro licence used on ipad and macbook pro....no issues. Have Family Sharing setup in the app store. Downloaded the app onto a group members ipad and note its a trial edition. App store indicates I can share with up to 5 family sharing members. Assumed pro would be installed but appears not. Am I missing something? Or is Pro not sharable?

Mike - mSecure

gesagt etwa 1 Jahr her

Hi Gary,

mSecure 5 is a free app to download on all available app stores. Free apps will often be marked as a Family Sharing or Family Library app on Apple app stores or the Google Play Store. However, mSecure 5 is a free app with an in-app purchase. In-app purchases cannot be shared using the Family Sharing or Family Library options. You can read more about what types of content you can and can't share on Apple's app stores here: https://support.apple.com/en-us/HT203046

Whether you purchase an mSecure 5 license through an in-app purchase in mSecure 5 or directly from our website, the purchase of an mSecure 5 license is tied to the mSecure account used to purchase it with. If you would like to share your mSecure information and your mSecure 5 license with your family member(s), you are welcome to share your mSecure account credentials with your family member(s). With your mSecure account credentials, your family member(s) would be able to sign in to the same mSecure account, share the same mSecure information, and the same mSecure 5 license.

If you need to set up an mSecure account for a family member and purchase a separate license, please let me know and I will go over our discount offer. Thank you for your time, and please let me know if you have any questions about this.

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gary

gesagt etwa 1 Jahr her

Excellent Eden. Thank you for the very helpful reply and outlining the options available.

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Cristina

gesagt etwa 1 Monat her

Hello, now it's possibile to share in-app purchases with Apple's Family Sharing, but mSecure 5 is still available only in trial mode to other family members. Would you make it possible to share a license with a family member? Thanks.

Mike - mSecure

gesagt etwa 1 Monat her

Hi Cristina,

Thank you for contacting us. Your mSecure license is already able to be shared with your immediate family members. mSecure licenses are applied to a specific account, so the only way for your family to have access to the license is by signing in to the same account. However, the current version of mSecure doesn't have support for cross-account sharing, so if all of your family is signed in to the same account, all of the data in the account will be visible to everyone.

Cross-account sharing is a feature that's coming in mSecure 6, which is nearing its first beta release. When that version is released, we do plan to create a system where multiple accounts will be able to share a license and share specific sets of data.