Hi Reza,

Thank you for contacting us and I'm sorry about the issue you are experiencing. In order to use our AutoFill feature, you must either use our Login record types for your records or the record type you use must include a URL, Username, and Password field. You can also manually add these extra fields in your individual record. Without these field types, our app will not consider a record to be a login type of record and it will not be included in the AutoFill options.

For example, to fix your "Ledger Live" record, you have two options:

Edit the field type to include the required fields:

1. Open and unlock mSecure 5
2. Tap the menu icon
3. Tap Settings
4. Tap "Edit Types"
5. Select the record type you are using for your record
6. Edit the record type to include a URL, Username, and Password field type
7. Save your changes

Note that you don't have to fill in the URL and Username if your record type has those fields. Just including those field types will let our app know that these kinds of records are to login somewhere.

Edit the record directly:

1. Open and unlock mSecure 5
2. Find the record in question and tap the edit option
3. In the edit window, tap "Add field"
4. Add a "URL field"
5. Give the field a title or label and add a URL (ledger.com?)
6. Tap "Add field" again
7. Add a "Username field"
8. Give the field a title or label and add a username
9. Save your changes

Either option will allow you to use your record to AutoFill your information using our AutoFill feature. Also, please note that adding a URL for the record does help our app identify or associate the record properly. 

Hi Reza,

As previously stated, if a record type doesn't have the three required field types, it will not be included in the AutoFill feature. Your "Phone App" record type looks good on your Windows computer, but perhaps you are using different mSecure accounts on each device or have several different "Phone app" record types? 

We've tested this and this always works:

Here's an example of a random custom record type I created:

Note that I added a bunch of extra fields just for the heck of it. The important field types are the ones I labeled "Website," "Username," and "Password." I then created a record for this "Other" record type and only added a title and password to it like you have:

Now, when looking for records in the AutoFill feature, this record shows up:

I did not try it with the real Ledger Live app. Unfortunately, I'm not sure which app it is. I'm guessing it's this one: https://apps.apple.com/us/app/ledger-live-crypto-wallet/id1361671700 

However, I don't know how to use it. It doesn't seem to have any standard login or sign area and seems to rely on importing info instead? 

One thing we can try is disabling and re-enabling the AutoFill feature to see if that fixes things here: 

1. Open the Settings app on your iOS device running iOS 12 or 13
2. Scroll down and tap "Passwords & Accounts"
3. Tap "AutoFill Passwords"
4. Under "ALLOW FILLING FROM" disable mSecure
5. Wait a few seconds and re-enable the feature

That will refresh or re-do the list of records in the AutoFill section. Try using the Ledger Live app afterwards and let me know if your problem remains. 

Hi Reza,

I'm glad that disabling and re-enabling the feature improved things for you. The only way to have the AutoFill option automatically find the correct record is to provide a URL for that record. The URL for that record should usually (90% of the time) be the name of the app. So if your app is called Live Ledger, add a liveledger.com (I know this isn't a real website, but it's the name of the app so it'll work) URL to your record and mSecure will know to associate that record with the app or website. Alternatively, mSecure should ask you if you'd like to update the record and associate the record with the website when you find it and selected from the list of records in the AutoFill section. If you do that, mSecure will automatically update the URL for the record for you.

Hi Reza,

I'm sorry about the delay in my reply. You are correct that mSecure does not prioritize record titles. When searching, mSecure simply show any record that contains all or part of your search. In your example, I would simply name your record "Google Reza" and that would make the record much easier to find. Provided that you don't have a lot of other records with "Google" in the title or fields. We understand that this isn't ideal and are working to be able to provide more advance search options and search filters in the future.