Hi Isa,
Thank you for contacting us and I'm sorry about the issue you're experiencing. Please use this guide to learn how to migrate your mSecure 4 information to mSecure 5: https://m7software.freshdesk.com/support/solutions/articles/36000028456-transfer-existing-information-into-msecure-5-from-msecure-4-4-5
Hi Cumbers221,
That is an old link. You can find all the articles on our homepage in support here: https://support.msecure.com
Here are the articles that show you how to migrate your data from mSecure 3 or 4 to mSecure 5: https://support.msecure.com/en/support/solutions/folders/36000176650
Isa
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