Thank you for contacting us and I'm sorry about the issue you are experiencing. I believe you might have run into a modified date issue here. Can you check to see what the Last Modified Date is on the records you're having issue with?
I thought this might be the issue. The bug makes the last modified date be way in the future and because of it, any time you sync your information, the records affected will not be changed.
My recommendation would be to use mSecure 5 on Mac or Windows:
I'm sorry about the inconvenience this issue has caused. The latest versions of mSecure 5 have fixes for this issue so it should not reoccur once fixed.
I am having a similar issue to Paolo. I am using mSecure 5 and the last modified date on on of my records is showing as 21/11/2420. I don't know when this changed but there was an issue a few months ago where I thought that the app was stripping out special characters from my passwords. I am now wondering whether is was in fact just resynching with older versions on my mobile devices which didn't have special characters. All other records seem to have normal last modified dates
My principal computer is running Windows 10. I have a lot of vital security info in the record affected and I am nervous of the procedure you recommend. I also have mSecure installed on 4 other devices. Is there no other way round this?
I'm sorry that you've experienced this issue. Unfortunately, there's no other way around the problem. The process to fix this issue will not cause any data lose and I even instruct you to create backup file just in case anything were to happen. Thankfully, you can always restore your data exactly as it is/was from a backup file. Each mSecure backup file is encrypted with the mSecure account password in use when the backup file was created. In order to restore from a backup file, you will need to know it's password.
I am running mSecure 5 Version 184.108.40.206 and this problem just happened. I though it was supposed to have been fixed.
Is 220.127.116.11 the latest version? If it is, I'm reluctant to spend all the time and effort performing the steps described above only to have the problem recur.