It is now July 28, 2026.  I've been waiting for this issue to get resolved over the past few weeks this past weekend sent several service tickets and emails with supporting information that showed the issue and that payment had been received.  Its been two working days now end of working day Tuesday and still don't have access to my Subscription.  Very frustrated that the Auto Payment went through and got a Confirmation Receipt from Paddle but as many other users are reporting here there are repeated issues of Payments being taken but not updating the subscription status.  I've been a user of mSecure for years.  But not being able to get this resolved quickly has been frustrating.  

I can't find any way to actually reach or speak to anyone.  No live chat sessions.  This seems like something that should have been resolved in the mSecure system months ago. But after looking at these forums there are a lot of users that have had this very same situation occur. 

I also can't export my database of about 400 passwords.  Because apparently that also doesn't work without a subscription. 

I'm about to subscribe for one month just to get access to my passwords and move over to a different product.  And then put a claim with Visa due to not delivering on the services that they took autopayment for.