mSecure Support
Cannot authenticate my account on new Win 11 laptop
Hi,
Thank you for contacting us. What version of the app are you using on all of your devices? Are you using the dark blue app with a key or are you using a light blue app with a key? Please let me know and I will assist further.
I have the dark blue background with the key
I am happy to tell you I have solved, with the help of a very attentive son. On the app of the IPhone the is the QR code. Under that there is a line which let the customer resend an authentication mail. So simple was my error. Thank you, Mark, for you willingness to help me.
Alex
I have Msecure already installed on an Iphone and old windows computer. I bought a new Windows 11 laptop and tride it to read the QR code from my Msecure app on my Iphone. Nothing happened. Do I need additional software to read the QR code so that the authenticading is done correctly? If yes, which app should I install? Do I need to do more? Give please a step by step explention.