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mSecure Support

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2FA

I purchased a new computer and installed mSecure. I tried signing in with the 2FA and I keep getting an error message "wrong code try again" I have trird sending text & email several thins and keep getting the same message. Help Please

Hi Cliff

Thank you for contacting us. Do you currently have access to your data on any device currently? There could be many things that could be happening to cause this issue to occur. One thing that could be causing this problem to happen is if your devices are not all on the same time/date. If there are differences between the device that you are signing into and the device that you are getting the 2FA code, then this will cause an issue. Please let me know if this is the case and I will assist further.

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