Hi Sherry,
Thank you for contacting us. At this time, there is no way to change the tier of your subscription without contacting us first. I was able to find your account, and changed your subscription from Premium to Essentials. In doing so, here is the financial information our system reports:
Customer will have a credit balance of US$1.34. They will be billed US$0.00 on Apr 8, 2024. Once the credit balance is used up, their recurring billing amount will be US$19.99 every 1 year.
Does that take care of your request Sherry?
Thank you so much for your feedback and your ongoing business Sherry! It's great to know we've been able to serve you in this way for all these years =) Please let me know should need further assistance.
Sherry0618