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mSecure Support

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Need to reset password

Please help someone. I recently accidentally reset my Face ID. I can’t remember my password to get in now to reset the mSecure app. Can someone tell me what is mSecure listed as in saved apple passwords for iOS. I know it’s not mSecure it I can’t remember what it is. Thank you

Hi Patrick,

Thank you for contacting us. Due to the way Face ID works, there is no way to recover passwords for certain apps. When you set up Face ID unlock, the password you enter is encrypted and stored in iOS's "Secure Enclave." That data cannot be retrieved, as that is the main point of storing data in the "Secure Enclave." Also, after you have changed the Face ID information, all data that was stored in the "Secure Enclave" is dropped, so it is no longer available. In the end, the only way to get into mSecure after changes are made to the Face ID Settings is to enter your account password manually, and then set up Face ID unlock again in the app's Settings.

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