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Transfer of data to updated app

I am distraught as I uploaded new app (as mine was expired) & obviously missed the transfer option. Is there any way I can retrieve this information?

Hi Mandy,

I'm sorry for the long wait in my reply. As long as you still have mSecure 4 installed on one of your devices, you should have no problem transferring your information over to mSecure 6. Have you downloaded mSecure 6 yet and if so, were you able to create an account?

If you were able to create an account in mSecure 6, the next steps would be to simply create a backup in mSecure 4 and restore from that backup in mSecure 6. I can help you with that if needed, so let me know where you're at in the process, and I'll send instructions.

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