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mSecure Support

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receive a message that an account with that email already exists

I am trying to completely start over in establishing and setting up a mSecure account. I have uninstalled and reset my account 2-3 times and each time after reinstalling I attempt to create an account and after entering the new password I get the message. " receive a message that an account with that email already exists' ' 

I don't have any data stored yet so I dont have any data to loose. Let me know what to do next. Thank you.

 

Norman Anderson

nkander228@gmail.com

Hi Norman,

After you reset your account, you need to sign in to the account you just reset rather than trying sign up for a new account. What happens when you try to sign in instead of sign up?


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