Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

base di conoscenza Invia un biglietto

Change Password

When trying to change a password on the Ipad or Iphone msecure asks for the old password and then the new and then the new a second time.  When you press next you get a screen with two fill in boxes.  You are not told what to put in those boxes or what they are for.  However, you cannot move forward without some correct word typed in.  Help?

Hi Robert,

This is a known issue that's being caused by the app not choosing the right colors for Light mode. If you are in the Change Password screens, and you change the device to use Dark mode, you'll see everything the way it's supposed to look. This is a known issue, so it will be fixed soon.

Turning on dark mode worked great.  Thanks!

No problem Robert, and sorry for the issue to begin with. That should be fixed soon. Take care!


Accedi o Iscrivitiper pubblicare un commento