Your website clearly stated that those who do not yet have a v5 pro licence could buy one (see last sentence in attached photo). This then allows access to a no cost Essentials subscription. I had not yet completed purchasing my v5 pro licence, then my app upgraded. I am now unable to purchase a v5 pro licence in the app and there is no option on your website to purchase it.
I have been trying to resolve this matter for weeks through support tickets which are still pending. It is now urgent as my v6 trial will soon end.
I would like you to specifically arrange a way for me to purchase a v5 pro licence (as your website clearly told me I could), so I can access the no cost Essentials subscription. I will not be purchasing a subscription, I am only prepared to pay a one time purchase.
I need this resolved before I lose access to my passwords when the trial ends. As a loyal customer of 10 years, I am very disappointed in the way this has been handled and the position I have now been put in.
Lindsay
I have been trying to resolve this matter for weeks through support tickets which are still pending. It is now urgent as my v6 trial will soon end.