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Unable to set up new account

I have sent 3 requests over the past 5 days.  I need to connect with someone that can assist with setting up a new m secure 5 account, to sync my msecure 3 data to ASAP.  the site will not let me set up new account because it says I have one already, because I did a trial a few years ago.   PLEASE ADVISE

1 persona ha questo problema

Hi Colleen,

I checked in our email support system, and it looks like Spencer is helping you. He just responded to you about 30 minutes ago needing some information before being able to move forward in troubleshooting. I'll defer to him in helping you through the issue you are experiencing.

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