Hello. Does Secure latest release 5.6.2 (160) work with the new mac OS Catalina?
Thank you for contacting us. Yes, mSecure 5 works with Catalina. One issue that we are working on fixing very soon is a permissions issue when trying to use the Camera to authenticate an account when signing in to an account. This issue requires that users go into their Preferences and make changes in order for mSecure 5 to be able to use the camera at this point. However, you should have no issues if you are already signed in to an account on your computer, if you other authentication options when signing in, or if you change some system preferences to use the camera.
Thanks for your update.
I have moved to Catalina.
I'm using iCloud sync.
Have tested record creation between mac and iOS iPhone.
It seems fine.
My iPhone Msecure access works fine with the camera security...but it is an existing account.
Are you still experiencing issues? We've updated multiple computers and have not experienced any real issues yet. Can you let me know exactly what your issue is here? Are you unable to sign in to an account, are unable to open the app, are you unable to unlock the app? What exactly is happening? Are you getting an error message? If so, what does that message say?
I installed Catalina today and mSecure 5 hangs when it tries to open. I am running a 2017 MacBook with 8 Gb RAM.
Here's what happens:
I fixed my problem.
I moved the existing copy of the app to the Trash and downloaded a clean copy (same version) from the App Store. It opened and connected to the data without any problem.
I had closed all my apps, including mSecure, manually before I upgraded the operating system, so I can offer no clues as to why it wouldn't open after the OS upgrade.
I'm glad to hear that you were able to fix your issue here. One of my troubleshooting steps would have been to remove the app and download the app again so I'm glad that you tried that on your own. Unfortunately, I cannot provide any information as to what caused this issue. However, I do know that upgrading OS's can cause these kind of hiccups.