Thank you for contacting us and I'm sorry about the issue you are experiencing. When purchasing a license on our website, you are required to sign in to an account. I'm not sure why you chose to sign in to an account that you no longer use. The purchase of an mSecure 5 license is tied to the mSecure account used to purchase it with and we state that when making your purchase on your website. Unfortunately, since I'm likely going to have to verify sensitive information to fix your issue here, I will not be able to provide help via the forum. I have responded to your ticket/email instead.