Hi Norman,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  When enabling the Apple Watch app, you'll have to set up a pin or access code. If you do not know this code, you can reset the Apple Watch by disabling the app on your Apple Watch and restarting the process again.

Hi David,

We're not sure why this happens, but for a handful of customers, the passcode get's into a confused state and doesn't work correctly. The only way I know to fix this is to reinstall not only the Watch app but also the mSecure app on your iPhone. Before you do this, however, you would want to make sure that you either have mSecure installed on a different device and that all your data was synced over to it, or you would need to make a backup of the data first.

If you do have your data synced, and you've made an email backup, you can simply long-tap on the mSecure app to deleted from your Watch, then you can long-tap on the mSecure app on your iPhone, and removed it. After you've done that, reinstall mSecure on your iPhone, then try turning on the Watch app again in the Settings.

Did that have any effect on the problem?

@Andre I'm not sure what you mean here. Upgrading your Apple Watch would have no effect on the data stored in mSecure on your iPhone. The Watch app cannot have any type of adverse effect on the iPhone mSecure app.

What do you mean when you say you cannot access you mSecure account anymore? When you upgraded your watch, did you uninstall mSecure on your iPhone for some reason?