Hi Sylvester,

Thank you for contacting us and I'm sorry about the issue you're experiencing. I'm not sure I understand your question here. mSecure 5 and mSecure 5.5 are the same app. mSecure 5.5 is a regular update to mSecure 5.0. It's simply a big and was an awaited update since it brought back all the sync options customers were wanting. If you purchased an mSecure 5 license, you'll have a purchase associated with an mSecure account and would simply need to update the app via your devices app store.

The purchase of an mSecure 5 license is tied to the mSecure account used to purchase it with. All that said, the email address you are using on this website is a free mSecure account created very recently on March 7th, 2018.

Hi Bradley,

I'm not sure I understand your question here. You can always create a backup file of mSecure on any account: https://support.msecure.com/knowledge-base/msecure-backups and restore from that backup on any account you wish as long as you know the backup's password. Note: all backups are encrypted with the account password in use at the time of the backup's creation.