Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

base di conoscenza Invia un biglietto

Forgot username

Hi. I’m using mSecure 4 and have downloaded 5 to my iPhone. I cannot though remember what email address I signed up with 5 years ago and despite all permutations I still cannot access 5 without these details. Where can I find my username? I have searched all my emails for “mSecure” to no avail.

2 persone hanno questa domanda

Hi Tom,

Thank you for contacting us and I'm sorry about the issue you're experiencing. mSecure 5 is a brand new app, and mSecure 5 is the first and only version of mSecure to use an account system. Please create an mSecure account to get started in mSecure 5.


I would recommend starting with mSecure 5 on a device that has the previous version so that mSecure 5 can walk you through a migration process: https://support.msecure.com/knowledge-base/migrating. Otherwise, mSecure 5 can restore from a .msim backup file created in the previous versions: https://support.msecure.com/knowledge-base/msecure-backups


Thank you very much for your time, and please let me know should you need further assistance.


Accedi o Iscrivitiper pubblicare un commento