new Android Device and Dropbox link problem : mSecure Support

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Vinod

ha iniziato un argomento oltre 6 anni fa

I have a new Android phone. Installed Msecure 5, authenticated, Linked Dropbox

But Sync is unable to get the records I have already.

Created a new test record, Sync got only that one.

All other devices on which Msecure was installed previously were IOS devices.

How to solve this, please let me know.

Mike - mSecure

ha detto oltre 6 anni fa

Hi Vinod,

Thank you for contacting us and I'm sorry about the issue you're experiencing. I'm not sure what caused this issue. However, I would recommend creating and restoring from a backup file to fix your issues here: https://support.msecure.com/knowledge-base/msecure-backups. Simply make a backup in mSecure 5 on a device that has all of your information and restore from that backup on the same device. This should push the changes to all of your other devices.

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Lalo

ha detto oltre 6 anni fa

I am trying to update my new phone with my last phone backup and it opens my Garmin application with the backup file.

Mike - mSecure

ha detto oltre 6 anni fa

Hi Lalo,

This is not at all related to this forum topic. Please create your own topic to discuss your own issues. Please note that I would need to know what version of mSecure you are using, what type of device, and how you're trying to restore from a backup file.

Here's guide that can help:

v5: https://m7software.freshdesk.com/support/solutions/articles/36000023235-backup-and-restore-android

v4: https://m7software.freshdesk.com/support/solutions/articles/36000027563-backup-and-restore-using-the-internal-sd-card-4-0-6-

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Karen

ha detto oltre 6 anni fa

I'm going to see one of the above links. If neither help me, then I'll be back. Thanks.

K

Karen

ha detto oltre 6 anni fa

I'm sorry you're having trouble with this, I actually just got a new phone also. I'm replying to your post because you didn't mention what kind of phone you got, lol, so you see, I thought you were having the exact same problem as me. BUT I got a new Samsung galaxy note 5. My point was that you didn't say which phone you had gotten. I hope you got everything worked out for you and congrats on the new phone!