I opened mSecure today to enter a new record and discovered that all but 20 of my records appear under "deleted". Only 20 are accessible outside the deleted section.

1) I did not delete ANY of these records

2) I have no idea how to move them back to active from the deleted section

3) I do have an mSecure backup file with the last 20 backups saved but I do not know how to restore from this backup

Above all, I need to know how the majority of my records were suddenly deleted from my desktop Mac , to which no one else has access

I am replying to this topic because Mark Green never responded to my thorough response to his initial response to the ticket I entered. Perhaps someone else can help if anyone reads this forum.

I do have backups for the mSecure on my Mac mini which were created before the problem happened.

I also have backups and several csv exports of my mSecure data on another computer, my Mac laptop, created today when all the records were available, not deleted on my laptop.

My question is

a. should I try to restore from the last undamaged backup on my desktop?

b. if this fails, should I try to restore on my desktop from the backup copied from my laptop.

I would appreciate any help.

option C is to delete the application from my desktop, reinstall it and import data from either my desktop backups, the laptop backups or the exported laptop file.

I would hope someone from mSecure will reply to this and help me.

I trusted all my passwords to mSecure, and through no fault of my own, these passwords are inaccessible on my desktop computer!

Caroline