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<decryption error>

I am getting this error for past 10 days on my iPhone.   Support has been slow to help me.  

Can anyone from msecure help me??

Thank you for contacting us, and I'm sorry for the wait you have experienced. The winter weather has it us hard in the Northwest, and we're now playing catchup with the emails that have come in over the past week.

Real quick, I need a couple of pieces of information. First, is all of your data in mSecure on your iPhone showing <decryption error>, or is it just some of your records? Also, are you seeing this error in mSecure on all your devices, or is it just on your iPhone? In other words, do you have access to all your data in mSecure on at least one device?

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