Hi Rick,

Thank you for contacting us and bringing this to our attention! The problem here is that the website is not seeing that your wife's account is covered by your Family subscription, but I have checked in our system, and it is definitely covered. Also, since she is seeing her account is Premium when she signed in to the app, that's showing the license has been applied correctly. We will be working on this issue as soon as possible, because the website should be showing the correct account status when covered by a Family subscription.