Hi Debra,
I just found your ticket in our system, and I responded via email about a minute ago. It's easiest to handle this type of issue via email, so we'll continue our correspondence there from here on out.
I'm not sure what you mean here Debra. I emailed you about 2 hours ago. Do you see the email I sent you? If so, can you respond to that email in order to keep the the correspondence easier to follow?
Debra